Vista Shop Kenya Shopping Policy

Ordering:

Customers can place orders on our website by adding items to their shopping cart and completing the checkout process. There is no minimum order requirement. Orders can be edited or canceled before they are processed for shipping.
Shipping:

We offer standard shipping with estimated delivery times of 1 – 2 business days. Shipping costs vary depending on the destination and order size. Tracking information is provided via email once the order has shipped.

Returns and Exchanges:

Items can be returned or exchanged within 1 -3 days of purchase, provided they are unused and in their original packaging. To initiate a return or exchange, please contact our customer support team at sales@vistashop.co.ke. Refunds/store credits will be issued upon receipt and inspection of returned items.

Refunds:

Refunds are processed within 1 – 3 business days and issued back to the original payment method. Customers will receive email notification once the refund has been processed.

Customer Support:

For questions or assistance, please email us at sales@vistashop.co.ke. Our customer support team is available Monday through Saturday.